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Nine steps

Our customs clearance process

A structured process supports preparation, traceability and orderly delivery. You know where your shipment stands at every stage, and who is responsible for the next step.

The file, in motion.

01 DocumentsScans as soon as the shipment is booked.
02 ChecklistClassification, values and benefits, for your confirmation.
03 FilingBill of Entry only after approval.
04 StatusNumber and status, on record from the start.
05 OriginalsAttested copies customs or the carrier requires.
06 AssessmentQueries answered when a bill is selected.
07 DutyPayment request with the assessed amount.
08 ExaminationOur team present with the officers.
09 ReleaseOut of Charge, gate pass, delivery.
  1. 01

    Receive scanned documents in advance

    You share scanned copies of the invoice, packing list, transport document and supporting papers as soon as the shipment is booked.

  2. 02

    Prepare and share a checklist for approval

    We prepare the draft declaration checklist, covering classification, values and claimed benefits, and send it to you for confirmation.

  3. 03

    File the Bill of Entry after checklist approval

    Once you approve the checklist, we file the Bill of Entry with customs.

  4. 04

    Update Bill of Entry status

    We send you the Bill of Entry number and status so you have a clear record from the start.

  5. 05

    Collect original or attested documents

    We collect any originals or attested copies that customs or the carrier requires.

  6. 06

    Complete assessment, wherever required

    If customs selects the Bill of Entry for assessment, we respond to queries and provide clarifications promptly.

  7. 07

    Initiate the customs duty payment request

    We raise the duty payment request with the assessed amount so that you can pay without delay.

  8. 08

    Coordinate customs examination

    If the goods are selected for examination, our team is present to coordinate it with the officers.

  9. 09

    Obtain Out of Charge and gate pass for delivery

    We obtain the Out of Charge and gate pass and coordinate release so the cargo can be delivered.

The outcome

  • Clear ownership at every step
  • Timely updates
  • Orderly documentation
  • A focus on delivery

Exports follow the same discipline

Export movements use the same checkpoints in a different order of documents: Shipping Bill preparation, examination where selected, Let Export Order, and hand-over to the carrier.

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